Privacy Policy

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Purpose and scope

This website is operated by Luxury List Australia Pty Ltd ACN 626 141 400 (Luxury List) who may operate in conjunction with any one or more of Recon Oz Pty Ltd ACN 601 487 585, Million Plus Pty Ltd ACN 122 282 599, Dog No. 7 Pty Ltd ACN 144 646 159, W Media No. 3 Pty Ltd 614 926 573, The ASEAN Developer Australia Pty Ltd ACN 630 414 756 and their related bodies corporate, associates and affiliates (Associates).

This Privacy Policy is intended to provide a clear and concise summary of Luxury Lists’ current approach to the handling of personal information in accordance with the Australian Privacy Principles.  

We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles.  

We will provide a free copy of this policy to anyone who asks for it.

By using this website, signing up to any of our accounts or services (including memberships, digital data rooms and data property alerts), subscribing to any of our newsletters, providing any listings or advertisements, contacting us through our website, or accepting our Terms and Conditions, you agree to your personal information being handled in accordance with this policy.

What types of personal information does Luxury List collect?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Examples of personal information collected by Luxury List include individuals’ names, occupation, company and contact details (e.g. telephone number, email address and address), and the publications and topics of interest to individuals.   For property owners, developers, agents, brokers and valuers who list with us, personal information may also include photographs, location, profile and languages spoken.

Luxury List may collect the following personal information from job applicants, and contractors:  name, employment history and experience, qualifications, date of birth, contact details, referee details, emergency contact details.

Names and contact details may also be collected from individuals representing industry related contacts.

Personal information can include sensitive information.  Sensitive information is defined in the Privacy Act as information or an opinion about a person’s race, ethnic origin, political opinions, membership of political associations and trade associations, religious or philosophical beliefs, sexual orientation or practices, or criminal record, health information, genetic information about an individual that is not otherwise health information, biometric information that is used for the purpose of automated biometric verification or biometric identification and biometric templates.

Luxury List does not usually collect sensitive information.  Luxury List will only ever collect sensitive information in circumstances where you have consented to the collection, or we are required or authorised by law to collect the sensitive information.  If sensitive information is ever collected by Luxury List, it will only ever be used for the purpose it was collected.  We never use or disclose sensitive information for direct marketing purposes.

How does Luxury List collect and hold personal information?

Luxury List generally collects personal information from:

If you visit one of our websites, our internet service provider may record certain information about your visit, including:

  • internet address;
  • domain name; 
  • internet service provider;
  • the date and time of the visit to the website;
  • any information or documentation downloaded;
  • your feedback, comments and conversations;
  • the length of the session;
  • the pages accessed;
  • the website that referred to our website;
  • the type and version of the browser; and
  • the operating system used.

We are also able to collect information about email recipients including geographical location and viewing and interaction activity (such as views, bounces, clicks, replies, forwards, opt outs and links).  This information is aggregated for analysis as de-identified data.

We use pixels, or transparent GIF files, on our websites to help manage online advertising and email marketing.  These files enable our service providers to recognise a unique cookie in your Web browser, which in turn enables us and our service providers to learn which advertisements and emails brought you to our website, and how you use our website.  GIF files are used to:

  • track responses to advertisements, emails and site content (including social media engagements);
  • determine your ability to receive HTML based emails;
  • record how many users open an email;
  • compile aggregated statistics;
  • better target interactive advertising;
  • enhance customer support and site usability; and
  • provide offers and promotions that we believe would be of interest to you.

Luxury List does not collect any of the personal information that you may input into third party search, quote and application tools available on our website/s, for example but not limited to online loan search or application tools powered by Ratesonline.com.au Pty Ltd, online enquiry tools provided by moneyQuest Australia Pty Ltd, online insurance quote forms provided by moneyQuest Insurance Services Pty Ltd, and sold data and personal data from Walk Score, and others from time to time. You should consult the relevant third parties’ privacy policies for information about how they will handle your personal information. 

Disclosure of personal information

In the course of its business, Luxury List may disclose personal information to:

  • users of our websites;
  • potential purchasers of businesses and real estate and their professional advisers;
  • our Associates (as defined above);
  • our overseas affiliates including: Ray International Real Estate Group;  
  • property developers, property owners, real estate agents, brokers, valuers and other real estate industry contacts;
  • third parties where you have requested information, goods or services from them (e.g. Ratesonline.com.au Pty Ltd if you use the online loan search or application tools powered by ratesonline.com.au that are accessible from our website/s, moneyQuest Australia Pty Ltd if you use its online forms to enquire about financial advice or car loans and moneyQuest Insurance Services Pty Ltd if you use the online insurance quote forms accessible from our website/s);
  • lenders and mortgage brokers;
  • insurers and insurance brokers;
  • referees and former employers (in the case of job applicants and contractors);
  • external organisations that are our agents, suppliers, service providers or contractors;
  • advertisers for marketing material;
  • syndicated listing sites;
  • our shareholders;
  • our sponsors;
  • our professional advisers, such as accountants, lawyers and auditors; and
  • if required or authorised by law, regulatory bodies, government agencies and authorities, law enforcement bodies and courts.

Cookies and Other Technologies

Cookies and other technologies may be used by us or by third parties when you visit any of our websites or use any of our applications or related digital properties (individually and collectively, “Services”). In some cases, we may collect personal information from the cookies. ‘Cookies’ contain some information with a unique ID number pertaining to your computer. We may use this information to determine your usage and the Services performance.

We may also collect information about your browsing behaviour, such as but not limited to, the number of times you have visited, the date you visited and the amount of time you spent using our Services. We may also collect anonymous data (which is not personal information) about performance and errors that occur while you use our Services.

The information collected from cookies and other technologies is used solely for our internal purposes in managing our Services and improving their functionality and reliability, as well as to assist us in better targeting advertising, report statistics, analyse trends, administer our services, diagnose any errors and thereby enhancing customer support, site usability and quality.

The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this Privacy Policy.

Why does Luxury List need personal information?

The purposes for which Luxury List collects, holds, uses and discloses personal information include:

  • providing you with information about businesses and real estate (for sale and sold), property developers, property owners, real estate agents, brokers, insurers,  valuers and the real estate industry generally;
  • sending you newsletters, publications, communications and advertising material (including third party publications, communications and advertising material);
  • providing our overseas affiliates with your email address so that they can send you local versions of our publications;
  • advertising or marketing products and services (including third party products and services);
  • responding to enquiries or providing a relevant product or service as requested;
  • providing you with information in relation to real estate or the real estate industry;
  • compiling and analysing statistics;
  • to customise our services or advertising;
  • administration, business planning and other internal management functions and operations related to the provision or management of Luxury List’ products or services, including research and development;
  • debt collection;
  • complying with our legal obligations;
  • audit;
  • assessment of employment applications;
  • other purposes for which it was collected.

Direct marketing

Luxury List may use personal information to send direct marketing material in relation to Luxury List products or services, Associates’ products or services, or the products or services of third parties.

Luxury List may also disclose personal information to Associates, our overseas affiliates including Ray International Real Estate Group; our sponsors and other third parties, in order to facilitate direct marketing by those parties. 

We never use or disclose sensitive information for direct marketing purposes. 

If you do not wish to receive marketing information from Luxury List, you may at any time opt-out of receipt of further marketing communications by contacting our Privacy Officer (contact details below).  If direct marketing is by email, you may also use the unsubscribe function.

You should also contact our Privacy Officer if you do not wish us to disclose your personal information to third parties for direct marketing purposes.

Government related identifiers

Luxury List does not use any government related identifiers, such as driver’s licence numbers, as its own internal identifier of any individual.  Luxury List will not use or disclose any government related identifiers other than in accordance with the Privacy Act, or as otherwise required or authorised by law.

Data integrity and security

Luxury List endeavours to ensure that all personal information it holds is accurate, complete and up-to-date.  To assist us with this, individuals should contact us if any of their personal information changes, or if they believe that the personal information we have is not accurate or complete.

Luxury List takes reasonable steps to protect the personal information that it holds from misuse, interference or loss, or from unauthorised access, modification or disclosure.  

If Luxury List no longer requires personal information that it holds (including when we are no longer required by law to keep records relating to you), it will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified. 

Disclosure overseas

Luxury List may disclose your personal information to overseas recipients located in New Zealand, Japan, Indonesia, Singapore, Malaysia, China, Mongolia, Thailand, other Asian countries and the United States of America.

By accessing any of our websites or services you consent to disclosure of your personal information anywhere in the world on the basis that Luxury List will not be accountable under the Privacy Act 1988 (Cth) or equivalent overseas laws, and you will not be able to seek redress under the Privacy Act 1988 (Cth) and may not be able to seek redress under overseas law if the overseas recipient handles your information in a way that breaches the Privacy Act 1988 (Cth).  Overseas recipients may not be subject to any privacy obligations that are similar to the Australian Privacy Principles, and may be subject to a foreign law that could compel the disclosure of personal information to a third party such as an overseas authority.

Access and correction

Individuals can ask Luxury List for access to their personal information held by Luxury List by sending a written request to our Privacy Officer at the address below. 

Luxury List does not impose a charge for making a request for access, however we may charge for reasonable administrative costs incurred in providing access.

You can ask Luxury List to correct or update your personal information.  Luxury List does not impose any charge with respect to requests for correction or updates.

Before correcting or providing access to personal information in response to a request, Luxury List will require your identity to be confirmed.  

Requests for access or correction may be refused upon the grounds contained in the Privacy Act.  If we refuse to provide access, or to correct personal information, Luxury List will provide you with reasons for the refusal.

Complaints

Privacy related complaints should be directed to Luxury List’ Privacy Officer in writing at the email or postal address shown below No charge will be imposed for the making of a complaint, or for dealing with the complaint.

Once a complaint has been lodged, our Privacy Officer will acknowledge its receipt to you as soon as possible.

We will endeavour to respond to your complaint as soon as possible.

We will do our best to ensure that our investigation is completed, and a decision on your complaint is communicated to you, within 30 days of our receipt of the written complaint.  We will inform you if we need more time.  

If we are not able to resolve your complaint to your satisfaction you may also contact the Australian Information Commissioner.

Office of the Australian Information Commissioner

GPO Box 5218

SYDNEY  NSW  2001

Telephone: 1300 363 992

Website:  www.oaic.gov.au 

Employee records

Employee records are exempt from the operation of the Australian Privacy Principles.

Privacy Officer contact details

Luxury List' Privacy Officer’s contact details are:

Address: Privacy Officer

221 Drummond Street

Carlton, Melbourne VIC 3053

Telephone: +61 (03) 9486 0288 or 1300 223 554 (within Australia)

Email: [email protected]

Changes to this policy

This Privacy Policy may be varied from time to time.  

This Privacy Policy was last updated on 30 October 2015.

Unsubscribe

Where we have collected your personal information from one of our overseas affiliates, that affiliate has advised Luxury List understands that you have provided your consent to the use of your personal information for the purpose of receiving email publications including RE Talk Asia,  and for direct marketing purposes.

If you do not wish to receive RE Talk Asia, or any other Luxury List publications or marketing material, from Luxury List, you may at any time opt-out by contacting our Privacy Officer (contact details above).  If the communication is by email, you may also use the unsubscribe function.

You should also contact our Privacy Officer if you do not want Luxury List to disclose your personal information to third parties for direct marketing purposes.

See our website Terms & Conditions

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